Product Delivery Issues, Returns and Exchanges

Product Returns

Bike-Decals.com designs and manufactures all products according to the specifications on the website or, in the case of custom decals, exactly as the customer enters them on the website.

All products purchased are manufactured to order and are not returnable or exchangeable. Please take special care to order carefully and completely, and verify the order shown in the confirmation email issued when the order is placed.

Bike-Decals.com will replace or exchange only products deemed to be missing or defective. All products are checked for flaws before shipment. Customers must check package contents upon arrival and notify Bike-Decals.com of any problems within 48 hours.

Product Exchanges

All products designed and manufactured by Bike-Decals.com are made individually according to the information supplied by the customer. Bike-Decals.com is not responsible for spelling or typographical errors made by the customer.

Exchanges are not available, including where the customer has selected an incorrect size or colour. The colours listed on the colour chart have been matched to the actual vinyl colour. Please be sure of the colour before ordering.

Shipping Delays

Bike-Decals.com is not responsible for shipping delays, including local delivery errors or international customs issues. We will make every effort to rectify the situation.

Shipping Mistakes and Lost Packages

Lost or damaged claims can only be filed for shipments over $10.00 in value, and only after 30 days from the shipment date. These items will be reshipped. Bike-Decals.com is not responsible for third-party shipping errors, omissions or damaged shipments.

Customer Supplies Incorrect Address

If a package is not delivered because the customer supplied an incorrect shipping address, Bike-Decals.com will reship the package to the corrected address and charge an additional shipping fee once the original package has been returned to us.

Questions

SMS: 00356 99461657

Email: [email protected]